Compliance Specialist

Company Name:
Salary period: Annual
Under the supervision of the Property Manager, the Compliance Specialist¬ is responsible to oversee Affordable Programs and the overall management of resident income verifications.
Duties will be performed following company procedures and in accordance with EHO and EEO regulations and guidelines.
Previous Tax Credit experience a MUST.
Essential Duties and Responsibilities
Assist in coordinating all details of renewals and annual recertification.
Assist in performing routine audits of on-site files and ensure to correct problem areas with the Property Manager.
Assist in monitoring timely collection of paperwork needed for recertification.
Assure that re-certification letters to residents are sent out 120 days prior to initial certification.
Assist office staff with problems and complaints in regards to tax credit paperwork.
Accurately process paperwork and ensure all data in the resident files such as income, credit reports, assets etc. are kept confidential.
Prepare and maintain resident files according to company policies.
Assist in initiating the lease renewal process and forward completed packets to the Compliance Manager for approval.
Process maintenance service requests.
Actively participate in maintaining good resident relations in the community.
Handle any other special assignments which may be given from time to time by the Property Manager or Regional Property Manager.
Provide proper phone etiquette when answering the office phone lines.
Must have excellent interpersonal skills
Must have a team attitude and work with others well
Must have excellent communication skills
Must have excellent customer service skills
Maintain a courteous and helpful attitude at all times.
Enter demographics into Yardi Systems upon recertification.
Performs other duties as assigned.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
Project Management - Communicates changes and progress; Completes projects on time and budget.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Maintains confidentiality; Keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Demonstrates group presentation skills.
Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Possess the ability to write routine reports and correspondence, and to speak effectively before groups of customers or employees of organization.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Possess the ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Accounting software; Spreadsheet software and Word Processing software.
Education and/or Experience
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Prefer 4 year college degree. Strong knowledge of LIHTC regulations.
Certificates, Licenses, Registrations
Current driver's licenses
ARM or CAM preferred
Other Skills and Abilities
Knowledge of Residential Property Management
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit and use hands to touch, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competitive Benefits to include Health, Dental, Life, 401K, Employees Assistance Program, Long Term Disability, Vacation and Sick Leave.
EOE/Drug Free Workplace

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